CONSUMER ADVISORY

July 2004 By Attorney General Tom Miller

Tips for Buying a Used Car

The Attorney General's Consumer Protection Division receives hundreds of calls and consumer complaints every year about used car purchases. Follow these tips to avoid unexpected expense and disappointment:

Shop around. Do your research. Take your time.

bullet Check out the values of several makes and models in your price range. Most public libraries have vehicle value guide books available at no charge to look up prices, such as the Kelley Blue Book or the NADA Used Car Price Guide.
bullet Check with your bank, credit union or other lender whether you qualify for a loan, and how much you can get. Remember, you may get a better used-car loan rate from your financial institution than from a dealer.

When you find a car you like, check it out:

bullet Test-drive the vehicle, and take it to your mechanic for inspection. Never buy a car without test-driving it first, and never buy a car from someone who won't let you take it to a mechanic for a pre-sale inspection.
bullet Research the car's history. For a fee, private services like Carfax and Autocheck may be able to tell you whether the vehicle has ever been titled as salvage, flood-damaged, or rebuilt, or if it has ever had an odometer mileage discrepancy.
bullet Check out the repair history for the make and model. The spring auto issue of Consumer Reports magazine lists repair histories for various used-car makes and models. The Internet also has a great deal of information about used cars.
bullet Check the paperwork on the car before signing a contract to purchase. Examine the odometer and damage disclosure statements.
bullet Offer a fair price, and focus on the total purchase price. (If you focus only on the monthly payment amount, you may end up paying more than the car is worth.).

Watch what you sign. Once you sign a contract to buy, there generally is no three-day right to cancel. Be ready to walk away if you aren't satisfied with a deal.

bullet To check out a dealer's complaint record, call the A.G.'s Consumer Protection Div. at 515-281-5926. You can also check with the Better Business Bureau at 800-222-1600.

Write to: Consumer Protection Division, 1305 E. Walnut, Des Moines, Iowa 50319. Call 515-281-5926.

 

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